Dyson Ignored My Request to Replace the Defective Airwrap Head for 2 Months
On January 21, 2025, I ordered Airwrap from the Dyson online store. I had a problem with one of the heads of the incoming device and I called Dyson and told them that there was a manufacturing defect, and they said they would provide a new head, but no action was taken although 2:30 months have passed since the process. I even followed up via email once in February, but still received no update. So I called again on March 26, 2025, and asked for another head, even if it was not the same head, but there was no solution to the issue and I stated that I would complain about this situation.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be sure that we will handle the issue with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
