I bought a Dyson Gen5detect vacuum cleaner on 11.10.2023. I have been having some trouble with one of the wheels on the side of the carpet head. It just will not stay attached, no matter how many times I try to fix it. In addition, the silicone bands on the body are starting to separate. I have been having trouble getting in touch with customer service, both over the phone and through written communication. The warranty for my product is still valid. I would like to inquire about obtaining a replacement or spare parts.
I purchased a Dyson Gen5Detect (Serial No: Z5T-EU-SKA2755A) directly from Dyson’s official website. Unfortunately, the wheels on the carpet cleaning head broke, rendering it unusable. When I contacted Dyson customer service, they assured me via video call that this was a manufacturing defect and tha...
I bought a Dyson Gen5 vacuum cleaner on September 23, 2023. The carpet head stopped working a few days later. I sent an email, received instructions, and sent a video. They assured me that a replacement part would be sent to me. There was no response after a few more days. I contacted them again via...
I purchased my Dyson GEN5DETECT cordless vacuum on November 28, 2023, from Trendyol. After two months, the wheel on the head of my vacuum, which enables it to move back and forth, broke. I contacted Dyson customer service for support and was informed that the part was out of stock. Why are you selli...
I have been waiting for over six months for a replacement carpet brush head for my Dyson Gen5 vacuum cleaner, but it is still out of stock. The wheels on my brush head broke, and when I contacted Dyson customer service, they simply told me to keep using it as is. However, because of the missing whee...
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