On January 15, 2024, I purchased a Dyson V10 cordless vacuum cleaner with serial number 8CV-EU-SHR7828A from the www.dyson.com.tr website for ₺20,000 as a gift for my mother-in-law. She has been using it with great satisfaction since then. Based on her positive experience, I decided to purchase the same Dyson V10 cordless vacuum cleaner model with serial number Z3W-EU-TGS3428A for myself during the November discount campaign on November 11, 2024, for ₺15,000. However, I noticed that the box contents of the product I received were different, and the Mini Motorhead nozzle, which was included in my mother-in-law's product, was missing. While this information was noted in the box contents on the website, I purchased the product based on my trust in the brand and my previous positive experience, without examining the updated box contents. When I contacted customer service, they informed me that the Mini Motorhead nozzle is no longer produced and has been replaced with a different version, which is included in other models. They also sell this nozzle separately on their website for ₺2,200. As a consumer, I feel misled and disappointed that the product was marketed under the same model name despite changes in its contents, and the price was reduced under the guise of a discount. This has eroded my trust in the brand and caused me inconvenience. I hope to receive a response to address this issue and prevent others from encountering the same problem. It is unreasonable to expect end consumers to constantly monitor the product's website to track changes in box contents, especially when the product has been recommended and trusted based on prior usage.
I purchased a cordless vacuum cleaner from Dyson's official website on July 31, 2023. I requested a corporate invoice and filled out the necessary information. However, the company issued a separate invoice but did not send it to me. I became suspicious after ten days of not receiving the invoice vi...
Hello, in the first week of January, I took my Dyson V10 device to the service center due to a malfunction. A few days later, I received information that my device was repaired. When I picked up my device, they informed me that the motorbar cleaning head was faulty and would be replaced as a spare p...
I purchased the Dyson V15 Hepa cordless vacuum from the Dyson online store on March 22, 2024, and made a payment of ₺23,999 with my credit card. However, there was a system error, and despite the payment being processed, I couldn't access the order details. I waited for my order to appear in the sys...
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
Hello, On 15.08.2024, I bought the vertical vacuum cleaner called ‘Dyson V15s Detect Submarine’ for 30999 TL from the Dyson Turkey store via Trendyol. In my conversation with Dyson customer service the day before I bought the product, they stated that we do not have a different discount or campaign ...
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