Dyson V15 Hepa Cordless Vacuum Purchase Issue
I purchased the Dyson V15 Hepa cordless vacuum from the Dyson online store on March 22, 2024, and made a payment of ₺23,999 with my credit card. However, there was a system error, and despite the payment being processed, I couldn't access the order details. I waited for my order to appear in the system for two to three days, and after four days, the refund was processed. Then, on March 26, 2024, I ordered the GEN5 model and paid ₺28,999. After a process lasting more than a week, my money was refunded, and unfortunately, the price on their website is now listed as ₺34,000. I've been left hanging, feeling like a victim. Dyson has been showing the product for sale online for over two weeks, taking people's money, using it for a while, then refunding without delivering the product and raising the price. This has been a huge disappointment for me.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. Please be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Best regards, Dyson Turkey
No one has contacted me yet.
I purchased the cordless vacuum cleaner V15 Hepa model from the Dyson online store on 22.03.2024 and made the payment of 23,999 Turkish Liras with my credit card. However, a system error occurred, and despite the payment being completed, I could not access the order information. I waited for two to three days for my order to appear in the system, and after four days, my payment was refunded. Later, on 26.03.2024, I ordered the GEN5 model and paid 28,999 Turkish Liras. After a process that lasted more than a week, my money was refunded, and unfortunately, the price is now set at 34,000 Turkish Liras on their website. I was victimized by being kept waiting. Dyson has been showing the product for sale on their website for more than two weeks, taking people's money, using it for a while, then refunding it without delivering the product and increasing the price. I experienced great disappointment due to this situation. Despite writing to Şikayetvar, no one contacted me.
No one has contacted (me).
No one has contacted me, I will file a complaint with the consumer arbitration board.
