I purchased the Dyson V15 Hepa cordless vacuum from the Dyson online store on March 22, 2024, and made a payment of ₺23,999 with my credit card. However, there was a system error, and despite the payment being processed, I couldn't access the order details. I waited for my order to appear in the system for two to three days, and after four days, the refund was processed. Then, on March 26, 2024, I ordered the GEN5 model and paid ₺28,999. After a process lasting more than a week, my money was refunded, and unfortunately, the price on their website is now listed as ₺34,000. I've been left hanging, feeling like a victim. Dyson has been showing the product for sale online for over two weeks, taking people's money, using it for a while, then refunding without delivering the product and raising the price. This has been a huge disappointment for me.
I bought a vacuum cleaner (Gen5) online from Dyson.com.tr on 20 March 2024. The amount (28,999₺) of the cleaner was charged to my credit card, but Dyson claimed that the transaction was not registered in their system. I was terrified for six days and called the Dyson Call Center countless times to u...
I bought a Dyson V8 from the Dyson online store on December 8, 2023, for ₺8,999.00. My credit card was charged right away for a 9-month payment plan. However, Dyson did not give me an order number during this time, and there were problems with the online system. When I called Dyson, they told me tha...
On 16/09/2024, I purchased a Dyson v15S Submarine cordless vacuum, and it has since malfunctioned. As the device is under warranty, I contacted customer support and requested assistance. After a video call, the device was collected from my home and delivered to the service center on 08/09/2025. On 1...
I purchased a cordless vacuum cleaner from Dyson's official website on July 31, 2023. I requested a corporate invoice and filled out the necessary information. However, the company issued a separate invoice but did not send it to me. I became suspicious after ten days of not receiving the invoice vi...
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