Dyson Big Ball Animal Pro 2 Vacuum Warranty Denial

On 17-10-2018, I bought a Dyson Big Ball Animal Pro 2 vacuum cleaner through Hepsiburada. The biggest factor in my purchase is that every part made in the promotion is under warranty for 5 years. It was said that there is no limit, and even the lady who made the promotion at the Vatan computer, even if you step on very robust products, nothing happens, it broke. Call customer service. We decided to buy the vacuum cleaner, which was boasted in many other places. Since our 5-year warranty was given by the distributor Hakman group, we bought it at that time, especially paying attention to it. Yes, we used it, and we are satisfied, but there were minor problems like everyone else. There was a breakage in the pneumatic head. We called customer service at that time and submitted our complaint. We were told that a new product would be sent to our address. We even asked to see if we should send the broken part of our good intentions to you, and they said there was no need. The product arrived. In the following times, there was a problem with the cable winding, we sent it for it. We also requested a bent and the bent spacer broke down. We did not have any problems with any of these. Dyson Turkey as Dyson itself, we called customer service for the replacement of the part that malfunctioned again when it arrived and reported it. In April 2023, the system changed and there was a so-called more corporate formation. We will take you on a video call. We will examine the product together and look at the problem. We are opening a request for a new one. We will notify you within 5 working days, but there was no response. When we called again, it was said that the change was notified to the senior management and the region had to approve it. 2 months passed, what happened? We said that your product remained in the final approval, the product change was made 3 times before, so it is kept in approval. Another 1 month passed again. When we call again, unfortunately, we cannot give a positive answer because your product has 3 changes. It was also said that you can get it for a fee because your warranty expired on 15 June. However, my warranty expired on 17-10-2023. Again, my fault record was opened in April, Even if it ended in June, I said it was not binding, and they did not accept it. I requested my invoice from Hepsiburada and submitted it to them, they said we corrected your warranty date, but nothing was done! Where is your 5-year warranty?