I bought my Dyson Airwrap device approximately 4 years ago. When I tried to turn it off and on after using it for a few minutes, I noticed that it gave a red light warning and did not turn on again, so I took it to the technical service in Ankara, Kentpark. The technical service stated that there was an engine malfunction and that the engine and main body could not be repaired or changed in any way, even outside the scope of warranty. Two options were presented. The first option is a 25% discount on my new device purchases in exchange for keeping the old device in the technical service, and the second option is that my device is sent back to me without any repairment. Both options are worse than each other. In the first option, why can't I have my device returned to me, which I paid for years ago and is somehow working? In the second option, why can't the manufacturer and supplier, who are legally obliged to provide the parts of the device for 10 years (even if the warranty period expires), fail to fulfill this obligation? I will apply to the Consumer Arbitration Committee and take legal action.
I purchased my Dyson Airwrap about a year ago from the Dyson store in Adana, and it is still under warranty. A few months ago, the device began shutting off on its own. The problem worsened over time, so in July, I sent it to the service center for repair. A week later, it was returned with a report...
I am experiencing a major inconvenience with Dyson Turkey. My Airwrap device broke down in its 3rd year due to a motor error and was not repaired, but destroyed. They offered me a 40% discount and said I could only use it for online purchases. I waited 2 months for the device to be in stock. Then th...
On March 24, I submitted a service request for my Dyson Airwrap (ID provided), due to power issues I believed were related to insufficient voltage. After waiting days, my product finally arrived back from service yesterday. However, what I received was completely unacceptable. The service note claim...
I bought the Dyson Airwrap in ceramic pink and rose gold, which I had been waiting for five months, from the Kentpark Dyson store in Ankara, Turkey, on April 27, 2024, for 19,999₺. The first time I used the product, before I had even done half of my hair, it suddenly stopped working, and the filter ...
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