Dyson Airstrait Showed Red LED Error and I Received No Support for Replacement
On December 1, 2024, I purchased a Dyson Airstrait from Batumi, Georgia. Being a current Dyson Airwrap user and owning other Dyson products, I decided to buy this new device as well. However, when I returned to Turkey and tried to turn on the device, it displayed a red LED light error. According to the user manual and videos I watched online, the device must not be used and should be sent for service. Despite the product being brand new and still under warranty, I have not received any technical support or assistance with a product replacement. I kindly request support and assistance from Dyson Turkey regarding this issue. Can the device be repaired? I also contacted Dyson Georgia but have not received a response. I would appreciate any help to make the device functional.
Dear Customer, Thank you for sharing your feedback with us. Your satisfaction is very important to us. You can be assured that we will handle the matter with care. Our solution center representative will contact you as soon as possible to provide support. Sincerely, Dyson Turkey
Dear Customer, We attempted to contact you via our call center in response to your request, but we were unable to reach you. If your request is still ongoing, you can get in touch with us through our call center. Sincerely, Dyson Turkey
Hello, Yes, we talked, but the support line is telling me to buy a Turkey device with a 25% discount. I had already had the same conversation before writing here. I can't find anyone to talk to at the Georgia branches, and I'm stuck with the device. It's very disappointing that a global brand like Dyson is so unable to provide a solution.
