Durex Play Warming lubricant caused a burning sensation and discomfort. Is this a side effect or a product defect?

Durex Play Warming lubricant caused burning and discomfort. Is this a side effect or a product defect? Here’s a clear explanation:

Warming lubricants contain active ingredients that increase blood flow and create a warming sensation. Mild warmth can be normal, but strong burning, pain, redness, or persistent discomfort are not considered normal reactions.

Stop using the product immediately if:

the burning sensation is strong or intensifies

redness or swelling appears

itching or pain occurs

discomfort continues after washing the product off

Such reactions most often indicate individual intolerance or sensitivity to the ingredients, not “adjustment” or getting used to the product. Continuing use in this situation is unsafe and may cause irritation or damage to the skin or mucous membranes.

What you should do:

stop using the product and wash it off

document the symptoms and when they appeared

keep the packaging with the batch number and expiration date

seek medical advice if necessary

From a consumer protection perspective, a pronounced adverse reaction is a valid reason to file a quality complaint. Posting a complaint on Xolvie helps document side effects and warns other users with sensitive skin.