Dr. Brown’s Baby Bottle Return Denied on Trendyol Order
I purchased a narrow-neck baby bottle set from Dr. Brown’s on Trendyol, order number 10335339368. It was impossible for me to know if my baby would accept the nipple without trying it. Since my baby did not accept the nipple, I had to test the product.
However, my return request was rejected on the grounds that the product had been tried and therefore could not be resold. I do not find this approach acceptable from a customer satisfaction standpoint, especially since there was no warning on the product box or on Trendyol stating that the item could not be returned once opened.
Moreover, I am aware that under the law, I have the right to return a product within 15 days without providing any reason. The product was returned complete, in its original box, and with the invoice.
When I contacted customer service, they told me my complaint would not be resolved. The product is now being shipped back to me. I request that my grievance be resolved and that my legal right of return be honored. I would prefer for this matter to be handled properly instead of having to escalate to Consumer Protection authorities.
