Some users report that sites like Doranlive either delay shipping for weeks or never deliver at all, especially when they operate through ads and lack a clear business identity.
If your order hasn’t arrived after the promised timeframe, this is a strong warning sign and you should assume the transaction may be fraudulent.
First, try contacting the seller once and keep proof, but don’t rely on them resolving it since such sites often ignore refund requests or delay responses.
If delivery exceeds a reasonable period (often 30 days), you are generally entitled to request a full refund, not store credit.
Your strongest option is to contact your bank or card provider and file a chargeback for “item not received,” as this is one of the most common and valid dispute reasons.
Provide all evidence like order confirmations, lack of tracking, and unanswered emails to increase your chances of getting your money back.
Many people have shared their issues here and found resolutions. If you have one, feel free to reach out to Xolvie.
Related Complaints
Doranlive Tracking Shows Delivered but Package Missing

I ordered a 43" LG touchscreen TV from Doranlive to be delivered to my address in Brampton, Canada. The tracking number of my order is BST2387295386US and the total amount I paid for this purchase was 92 dollars. In the application, the shipment status appears as “delivered,” but I have not received...
Doranlive Order Not Delivered - Fake Tracking, No Refund

I ordered a 43" screen/tablet from Doranlive via their website www.doranlive.com on 03 February 2026 at 23:34, with order number HJR-33800321. According to the tracking information, the shipment is shown as delivered on 09 March 2026, but I never received any package at my address. When I informed t...


