Domencr marked my package delivered, how can I prove I didn’t receive it?

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Xolvie
Xolvie Resolution Specialist April 10, 7:35 am

If Domencr marked your package as delivered but you didn’t receive it,

Check the tracking details carefully;

• Look for:
– Delivery location (city / zip code)
– Exact delivery time
– Courier name

• Important:
– Fake tracking often shows delivery in a different area

You must verify this first.

Contact the shipping carrier;

• Ask for:
– GPS delivery confirmation
– Delivery photo (if available)
– Recipient name/signature

• If mismatch exists:
– This becomes strong evidence

Contact Domencr;

• Write:
– “Tracking shows delivered, but I did not receive the package. Provide proof of delivery.”

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.

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