On March 22nd, my parcel was sent from Germany. It's already May 6th, and there is still no sign of it. Despite my attempts to contact both DHL Road and DHL Air, I was met with unhelpful responses stating that they were unable to provide any information. However, PTT shifts the responsibility to Turkish distribution, stating that the parcel has not yet entered Turkey. Upon contacting DHL in Germany, they verified that the shipment has arrived in Turkey. However, they were unable to offer any additional information. I can't seem to locate my 25 kg package that was under DHL's watch. Regardless of the challenges I face in tracking my parcel through their German system, I remain determined to find it. If needed, I will take legal measures.
I have a package sent from Germany via DHL on December 7. The last update was on December 13, and since then, there has been no progress or communication regarding the shipment's whereabouts. When I contacted PTT, they stated that the package must not have arrived in the country yet, as it is not v...
My shipment with tracking number CB197967830DE, sent via DHL Cargo from Germany on August 15, reached Turkey on August 27 and was handed over to PTT. On September 9, I was contacted by Samsun Customs PTT and informed that the package was empty, containing only packaging materials. When I asked why i...
On August 15, my package with tracking number CB197967830DE was shipped from Germany via DHL Kargo. It arrived in Turkey on August 27 and was handed over to PTT. On September 9, I received a call from Samsun Customs PTT informing me that my package was completely empty, containing only packaging mat...
My package was shipped with DHL from Germany and has still not been delivered—35 days later. It was sent on April 14, and despite all my efforts to get help, I haven’t received any resolution. For the past 15 days, there has been no tracking update at all, and the package appears to be stuck somewhe...
DHL has completely failed to deliver on its promises—and lost our urgent international shipment in the process. Our package, containing valuable documents, was supposed to arrive in Germany on April 30. Instead, it’s been stuck in Istanbul for over 10 days, according to the tracking system, with no ...
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