Replacement Debit Card Delayed For Months

I lost my DenizBank debit card and on 30/06/2026 I went to a DenizBank branch to request a replacement card. At the branch I was informed that a new card would be issued, but more than a month has passed and I still have not received my card. During this period I have tried to reach DenizBank customer service several times by phone, but I could not get through to the hotline and I have not received any clear information about the reason for the delay or when I will receive my new card. Being left without a physical debit card for such a long time is causing serious inconvenience, and I find this situation unacceptable for a bank of this size. I kindly request the urgent issuance and delivery of my replacement debit card without any further delay. In addition, I ask DenizBank to provide a clear written explanation of the reason for this prolonged delay and to inform me precisely when I can expect to receive my new card.