Decathlon Can Not Manage Online Orders Anymore
On September 17, I purchased two items through the Decathlon website. My order was neither prepared nor shipped for an entire week, and today it was cancelled without any explanation. The products I ordered remained available for purchase on the website during this entire period. Despite appearing to be in stock, my order was never shipped. The cancelled order number is TR4554849916. As a result of this cancellation, I was forced to place new orders for the same products. My new orders, TR4570753692 and TR4572803251, are currently still pending. In addition, an order I placed on September 23 has shown no progress, and I am concerned that the order I placed on September 24 will either not be shipped at all or will face a similarly long delay. Decathlon previously removed checkout staff from many of its stores, and I suspect a similar situation may be affecting its online operations. It appears that reduced staffing levels could be causing significant delays in processing orders. Furthermore, when customers contact support via WhatsApp, responses are often not provided throughout the day, leaving us unable to obtain assistance. I have received no clear explanation regarding either the delays or the cancellation of my order. This situation creates a negative impression and ultimately damages Decathlon’s own brand reputation. I request that my current orders be processed and shipped as soon as possible, without further delays or cancellations, and that my refund for the cancelled order be handled properly. I also expect a clear, transparent, and satisfactory explanation regarding the issues that have occurred.
