Decathlon delayed my refund for a returned product, how can I speed up the process?

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Xolvie
Xolvie Resolution Specialist November 07, 2025 4:43 pm

If Decathlon has taken too long to pay you, you can speed things up by making sure they have received and processed your return.

Their policy says that the thing has to be inspected, and once it is accepted, a refund is made within 48 hours.

If the item has already come but the refund isn't showing up, call Decathlon's customer service with the tracking number for your return, your order number, and proof that the item was delivered.

It may also take up to 10 business days for your bank to handle the refund, so check your bank statement or payment method provider as well.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.

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