1
Serhat is completely dissatisfied with the result

Cratos Royal Bet Closed My Account and Withheld My Winnings

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August 19, 2025 11:10 am
285

Since August 1, I had been playing on the Cratos Royal Bet site, and after winning a bet, my account was closed. My account was placed under review, and for about 20 days I have neither been able to access it nor receive my winnings. My username is “serhat***” I deposited a total of ₺10,000 on the site, and my winnings were around ₺36,000. When I contacted customer service, they twice asked me to send identification and documents, which I submitted in full, yet I only kept receiving the response, “the review is ongoing, there is nothing that can be done.” No other explanation has been given and the issue remains unresolved. This is the first time I have experienced such a situation. I request that both my deposit and my winnings be paid immediately, that my grievance be addressed, and that my account be reopened.

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