The last time I used Cotton On's online store was a pain, and I don't think I'll be shopping there again. They sent me the wrong size of jeans when I asked for a certain size. I thought it was just a mistake, so I sent them back and ordered the same pair again. But they sent the wrong size again! When I called customer service, they weren't very helpful. They barely said sorry and didn't offer a real answer. Dealing with the same mistake twice is very disappointing, and the lack of proper help made things even worse. It seems like they don't care about their customers.
I went to the Cotton On store recently and was really let down by their customer service. I wanted to buy a few things, so I asked the staff if they had any other sizes in stock. The staff member completely ignored my request, claiming they didn’t have any help to offer without even trying to look i...
I bought a T-shirt from the H&M website. My order number was 5151*****11. They sent me the wrong size, which is a shame. I sent an email to H&M's customer service asking for an exchange. After three days, customer service sent me a generic message that told me how to return the product. If I send ba...
On March 6th, I placed an order for four pieces of clothing from Old Navy. Upon receiving the package, I quickly realized that the High-Waisted OG Loose Jeans were not the correct size. I ordered a large size, but they sent me an extra large. I quickly filed a return request, only to be informed tha...
I recently bought something from Cotton On’s website and was really annoyed by their confusing sale tactics. I saw the promotion for “2 for $40” on dresses, but when I tried to add them to my cart, one dress showed up at the regular price. I reached out to customer service, and they told me that one...
As opposed to the white boots with a front zipper that I had ordered, I was sent a pair of purple boots with a side zipper and some sort of staining on them. I contacted support right away, but after a week, nothing has changed. It's frustrating because I asked for the right boots to be sent to me, ...
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