My Cotton On order arrived with a completely different product, what should I do?

If your Cotton On order arrived with the wrong product, first check your order confirmation email to ensure you ordered the correct item. This helps verify if the mistake occurred during shipping.

Next, contact Cotton On's customer service team through their website. Clearly explain the issue, provide your order number, and ask for a solution.

Finally, request a return or exchange. Follow their instructions for returning the item, securely package it, and keep the shipping tracking info for future reference.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on our website.