Cotton On sent me the wrong size dress for my online order, how can I resolve it?

Steps to Take to Fix Your Cotton On Order Problem:

1. Look at Cotton On's return policy:
First, go to [https://cottonon.com/US/], which is Cotton On's website. Find the "Returns" section. This is under the "Help" or "Customer Service" area. Carefully read their policy, especially the parts that say how to return items because they are the wrong size, to make sure you're doing it right.

2. Get in touch with Cotton On's customer service:
After reading the policy, use the details on Cotton On's website to get in touch with their customer service. Make it clear that you got the wrong size dress, and don't forget to include your order number so that things can be handled more quickly.

3. Ask for a return or exchange:
When you talk to customer service, ask for a return or trade based on their rules. What choices do you have? Ask if you can get a full refund or a swap for the right size. Also, make sure you understand the steps they want you to take.

4. Follow the steps for returning the item:
Give them any information they need, like filling out a return form or getting a return clearance number. Make sure all tags are attached and the item is safely packed in its original state. Send it back to the address Cotton On gave you, and keep a copy of the tracking number for your notes.

This is the information we have, but if you have more insights from your experience, please share in the comments.