CooMeet Premium Overcharged Me $3 for a $0.99 Package and Won’t Let Me Cancel

Furkan · 2024-11-29T22:20:40+03:00

I purchased a 3-day, 10-minute Premium package from CooMeet for $0.99 on my previously canceled Premium account. However, instead of charging the stated amount, $3 was withdrawn from my account. Despite my efforts, I cannot cancel the Premium subscription, and I do not want it to renew automatically. This overcharge is unacceptable, and the inability to cancel adds to the frustration. I demand an immediate refund of the extra amount taken and assistance in successfully canceling the subscription to avoid further charges. CooMeet needs to address this issue promptly, as it’s misleading and unfair to customers.

CooMeet

Hello, Thank you for your question. The trial package you purchased provides 10 minutes and a 3-day Premium membership for $2.97. This package is a one-time offer for you to try our service and does not include automatic renewal. According to our data, you have used the 10 minutes assigned to your account. Therefore, unfortunately, we cannot issue a refund. At the end of the 3-day period, your account's Premium status has expired and was not automatically renewed. If you wish to continue your Premium membership, you will need to purchase it manually. There is no need to worry about subscription cancellation, as you do not have an active subscription. If you have any other questions or need assistance, please let us know. We would be happy to help you. We wish you a good day.