CooMeet keeps auto-renewing my subscription despite cancellation, how can I stop this charge?

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Xolvie
Xolvie Resolution Specialist March 06, 3:36 pm

If CooMeet keeps renewing your membership even though you told them not to, make sure that your subscription is really canceled.

When you log in to your CooMeet account, go to "Account Settings" or "Subscription" and make sure that your contract is marked as "canceled" or "inactive." If you need to, you can use photos as proof.

Next, email CooMeet's customer service at [email protected] with information about your account, proof that you've cancelled, and a record of transactions that show you're still being charged.

Clearly ask that you not be billed again and that you be refunded for any charges that you didn't make. Keep track of all your letters so you can find it again later.

If CooMeet doesn't fix the problem, think about filing a complaint on Xolvie to make a difference.

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