Claude charged my card after canceling, how can I get a refund?

If Claude charged your card after canceling, act quickly to verify the cancellation and improve your chances of getting refunded,

• First confirm whether the subscription was fully canceled;

• Check:
– Cancellation confirmation emails
– Billing status in Claude Settings > Billing
– Apple or Google Play subscriptions
– Bank/card transaction history
– Multiple Claude accounts/emails

– Anthropic states subscriptions auto-renew unless canceled before the next billing date.

• Verify where the payment was processed;

– Claude web subscriptions are handled directly by Anthropic
– iPhone subscriptions are billed through Apple
– Android subscriptions are billed through Google Play.

• Gather proof before requesting a refund;

• Save:
– Cancellation screenshots
– Billing receipts
– Support emails/chats
– Bank statements showing the charge

• Contact Claude support;

• Write:
– “I canceled my Claude Pro subscription but was still charged afterward. Please investigate the billing issue and process a refund if eligible.”

– Include:
• Transaction date
• Amount charged
• Account email
• Last 4 digits of the card

If the issue remains unresolved, consider filing a complaint on Xolvie for added leverage.