On September 17, 2025, while playing Clash of Clans, I attempted to purchase a special offer through the Supercell Store, but I received an error message stating “You are not allowed to make this purchase”, which prevented me from completing the transaction. I have experienced similar issues in the past, and every time I contacted customer support, I was met with dismissive and unhelpful responses that felt like mockery. As a player who spends between ₺10,000 and ₺20,000 per month, I find it unacceptable to be shown purchasable offers that I cannot actually buy, and then be treated with such indifference by support. No payment was deducted from my account during this failed attempt, but the ongoing problem severely impacts my experience. I expect Supercell to ensure that my purchases go through without errors, issue a formal apology for the lack of support, and provide a suitable compensation for the repeated inconvenience. My in-game username is sarp.
On March 7, 2025, I accidentally purchased a package called "Special Offer" for ₺279 through Clash of Clans. As soon as I realized the mistake, I immediately submitted a refund request. I was informed that my request had been accepted and that the purchased content had been removed from my game acco...
On 23/08/2025, I accidentally purchased diamonds in the Clash of Clans game. I did not use any of these diamonds, yet when I requested a refund, my request was denied. I reported the issue multiple times to both Supercell and Google Play support teams, but no effective solution was provided. This ha...
On 11/08/2025, while playing Clash of Clans on my Android device, I accidentally purchased 239,99₺ worth of gems. I have not used any of the gems — they are still untouched in my account. Immediately after realizing the mistake, I contacted both Supercell and Google Play support teams. Initially, I ...
On September 22, 2025, while playing Clash of Clans on my Android phone, a diamond package worth ₺1,929.99 was purchased unintentionally while my phone was in my pocket. Even though I have a fingerprint screen lock enabled, the device somehow unlocked in my pocket, entered the game, and completed th...
On September 21, 2025, around 11:00 AM, I suddenly lost access to my Clash of Clans account, which I have been playing for nearly 10 years. My account had a Town Hall level 17, level 224, and my clan name was Türk Yıldızları. I used to log in with my email a*****@gmail.com**, and I have proof of my ...
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