On September 22, 2025, while playing Clash of Clans on my Android phone, a diamond package worth ₺1,929.99 was purchased unintentionally while my phone was in my pocket. Even though I have a fingerprint screen lock enabled, the device somehow unlocked in my pocket, entered the game, and completed the purchase. When I took the phone out, I saw the notification saying, “Your purchase has been completed.” This transaction was absolutely not intentional. I immediately requested a refund through Google Play, but I received the response, “Not eligible for a refund under our policy.” My request was rejected, and when I tried again, it was automatically denied. This is the first time something like this has ever happened to me, and there has never been a similar purchase on my account before. I am requesting that my grievance be resolved by refunding the ₺1,929.99 and removing the purchased diamonds from my account.
On 11/08/2025, while playing Clash of Clans on my Android device, I accidentally purchased 239,99₺ worth of gems. I have not used any of the gems — they are still untouched in my account. Immediately after realizing the mistake, I contacted both Supercell and Google Play support teams. Initially, I ...
On 23/08/2025, I accidentally purchased diamonds in the Clash of Clans game. I did not use any of these diamonds, yet when I requested a refund, my request was denied. I reported the issue multiple times to both Supercell and Google Play support teams, but no effective solution was provided. This ha...
On March 7, 2025, I accidentally purchased a package called "Special Offer" for ₺279 through Clash of Clans. As soon as I realized the mistake, I immediately submitted a refund request. I was informed that my request had been accepted and that the purchased content had been removed from my game acco...
On September 17, 2025, while playing Clash of Clans, I attempted to purchase a special offer through the Supercell Store, but I received an error message stating “You are not allowed to make this purchase”, which prevented me from completing the transaction. I have experienced similar issues in the ...
While playing Clash of Clans, I accidentally tapped on an in-game purchase. Before I could even confirm it with a code, the purchase was processed. I am requesting the immediate cancellation of this purchase and a full refund, as I am not in a position to cover this unexpected expense. While I under...
Comments