On 23/08/2025, I accidentally purchased diamonds in the Clash of Clans game. I did not use any of these diamonds, yet when I requested a refund, my request was denied. I reported the issue multiple times to both Supercell and Google Play support teams, but no effective solution was provided. This has caused me frustration, as I expected a simple mistake like this to be corrected, especially since the purchased items remain unused in my account.
I urgently request that my refund be processed for the accidental purchase. If this issue is not resolved, I will have no choice but to escalate the matter further and file an official complaint on Şikayetvar and other consumer platforms. I hope Supercell and Google Play act responsibly and provide a quick resolution to prevent further inconvenience.
On 11/08/2025, while playing Clash of Clans on my Android device, I accidentally purchased 239,99₺ worth of gems. I have not used any of the gems — they are still untouched in my account. Immediately after realizing the mistake, I contacted both Supercell and Google Play support teams. Initially, I ...
On September 22, 2025, while playing Clash of Clans on my Android phone, a diamond package worth ₺1,929.99 was purchased unintentionally while my phone was in my pocket. Even though I have a fingerprint screen lock enabled, the device somehow unlocked in my pocket, entered the game, and completed th...
On March 7, 2025, I accidentally purchased a package called "Special Offer" for ₺279 through Clash of Clans. As soon as I realized the mistake, I immediately submitted a refund request. I was informed that my request had been accepted and that the purchased content had been removed from my game acco...
On September 17, 2025, while playing Clash of Clans, I attempted to purchase a special offer through the Supercell Store, but I received an error message stating “You are not allowed to make this purchase”, which prevented me from completing the transaction. I have experienced similar issues in the ...
While playing Clash of Clans, I accidentally tapped on an in-game purchase. Before I could even confirm it with a code, the purchase was processed. I am requesting the immediate cancellation of this purchase and a full refund, as I am not in a position to cover this unexpected expense. While I under...
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