We are a store that sells through Trendyol. We sent the oven order with Ceva, the product only went to the branch and since it was canceled, we asked for it to be brought back to us. The product only went to the branch, it was not even shipped, but when it was brought back to us, the oven glass was broken. When we wanted to keep a report, they said they would not. They broke the product before it even went on the road and did not accept any responsibility. We wrote here, the answer given by Ceva was "it will be taken into consideration from now on" as if mocking. Dear authorized person or "apparent authority", if something is being done, stand behind it and take responsibility. When it comes to payments, the company takes the money in seconds and when it makes mistakes, it keeps quiet and disappears. We want a solution, it is not our concern whether you are careful or not from now on. Make up for our victimization. What kind of irresponsibility is this?
Hey everyone, I want to share a scary story about my Toshiba TV that I bought from Trend Regret (Trendyol). I bought a really nice 70-inch TV on November 21st, and it was delivered to me by Ceva on November 28th. On December 2nd, Vestel's tech team reported that a panel was broken during setup. I ta...
In August 2024, I purchased a Retro Beige Solo Oven product through Trendyol from an authorized Vestel seller's store. The product's package was delivered without damage, but when the authorized service opened the package, we discovered that the product was bent and damaged. Although the authorized ...
I purchased a home appliance from the Trendyol seller “modatrend34-istanbul” on March 27. Although it wasn't delivered on March 28, the system showed it as delivered. Since I never received the item, the 14-day return period kept running, and every time I contacted Trendyol, I was given different an...
The order I placed with a Trendyol seller was tampered with during delivery, and an item was stolen from the torn package. Despite this, the seller refused to refund me and instead blamed Trendyol Express employees. I ordered four jackets with delivery number 9038674908, shipment number P01316844264...
Our return was denied by Trendyol for unacceptable reasons. We initiated the return process on time, but the carrier company refused to pick up the merchandise. Despite multiple attempts to contact customer service for assistance, we received no help or guidance. Today, we managed to take the mercha...
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