I paid through CCAvenue and order shows “awaited”, how can I track the payment status?

If you paid through CCAvenue and the order shows “awaited”;

• Contact the merchant and CCAvenue support and explain that your payment was made but the order status is awaited
• Provide your transaction ID, order ID, payment date/time, amount, and screenshots or bank statement

Ask them to;

• Check the real-time payment status on CCAvenue (success, pending, or failed)
• Confirm whether the payment is awaiting confirmation, settlement, or callback
• Update the order status or initiate a refund if the payment failed

If the problem persists;

• Save all payment proofs and reference numbers
• File a complaint on Xolvie to track the issue and recover your funds