Can I return Caudalie cosmetics if they didn’t suit me or caused a reaction?

I have been using the Caudalie Resveratrol-Lift Jour Day Cachemire Cream regularly for about one week, and since I started using it, I have begun experiencing serious skin problems. From the moment I apply the cream, my face immediately becomes red and I feel an intense burning sensation. In additio...

I purchased the Vinopure discovery set from Caudalie’s official website about one month ago. When I recently started using the products, I noticed that the moisturizing cream included in the set was almost completely empty, with only a small amount remaining along the edges. Receiving a trial produc...

Last week, I purchased a three-piece holiday gift set prepared by the Caudalie brand. After applying the pink Caudalie detox clay mask included in the set to my face, I experienced a severe reaction the following day. My face became swollen, with red bumps and extreme sensitivity. For an entire week...

I experienced serious skin issues due to the Caudalie dark spot serum. I purchased the product from Elit Pharmacy in Karşıyaka, Izmir, paying a high price, but the results were extremely disappointing both for my skin and for the money I spent. I used the serum regularly for about one week, strictl...

About two weeks ago, I purchased a Caudalie facial gel from the company’s website specifically to reduce blackheads and tighten my pores. I used the product daily for about 10 days, strictly following the usage instructions. Although I normally do not have severe acne, shortly after starting the pr...

I placed an order on Caudalie’s official website for two gift sets and one toner. The total amount of my order was $103, which I paid by credit card, and the products were delivered to me in Mersin. However, when I received the products, I noticed that they appeared empty when held up to the light. ...

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I purchased the Caudalie Vinoperfect serum through Trendyol and used it regularly for about two months. I finished my first bottle, and when I didn’t see any results, I assumed maybe I hadn’t used it long enough, so I purchased a second bottle. However, even after using the second bottle, there was ...

My order #142000208647, which I placed two days ago on Caudalie’s official website, was delivered to me today. When I opened the Baume Lèvres Teinté (Tinted Lip Balm) included in the makeup and skincare set with a bag, valued at $38, I found that the lip balm stick would not extend from the tube and...

On November 6, 2025, I placed an order on Caudalie’s official website that included a Limited Edition Set, the Radiance Skincare Trio, and Organic Grape Water (Order No: 142000208388). My order was delivered today. However, the products inside the Limited Edition Set had no safety seals, the balm pr...

On October 18, I purchased Caudalie Vinoperfect Serum from the brand’s official seller on Trendyol (order number #10605714454). I started using the product regularly; however, on October 22, I began experiencing breakouts on my skin, and the condition gradually worsened. Not only did the product fai...

I purchased Caudalie Vinoperfect Serum about two weeks ago from a store on Bağdat Avenue in Istanbul, and from the very first day I started using it, I developed inflamed acne on my face. The breakouts appeared especially on my forehead, chin, and cheeks, and I did not use any other new products or ...