If Cathay Pacific canceled your flight,
Review the cancellation details first;
• Check:
– Cancellation email
– Booking status
– Refund eligibility notice
– Rebooking options
• Look for:
– Airline-initiated cancellation
– Schedule changes
– Refund instructions
– Travel voucher offers
Gather evidence;
• Save copies of:
– Flight cancellation notice
– Booking confirmation
– Ticket receipt
– Refund requests
• Keep:
– Booking reference number
– Payment records
– Travel itinerary
– Support conversations
Contact Cathay Pacific immediately;
• Request:
– A full refund to your original payment method
– Written confirmation of refund eligibility
– A refund reference number
– An estimated processing timeframe
If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.
