I deposited money on Casinoviva, played, and earned winnings. However, when I attempted to withdraw my funds, I was told I could only process the withdrawal after 4 PM due to a system update. Later, they informed me that withdrawals were only possible after midnight. This constant delaying tactic is incredibly frustrating and unprofessional.
It feels like Casinoviva is intentionally making customers wait unnecessarily, which is unacceptable. Players deserve clear and consistent policies, especially when it comes to withdrawing their own money. I demand that Casinoviva processes my withdrawal immediately and improves their system to prevent such delays in the future. Transparency and efficiency are essential for trust in any gaming platform.