On November 1, 2024, I used Nova/Carwiz to rent a Renault Austral from the office of Sabiha Gökçen. Before making the reservation, I called the company to make sure the car was still accessible. They told me there would be no problems when I told them I needed a car with a lot of trunk room to carry equipment. They even gave an option, the Peugeot 3008, in case it was needed.
But when I got to their office, I saw that some people were being turned away even though they had good Findeks reports. Some problems with the "system" were given as an explanation, mainly for reservations made through Yolcu360 and Obilet. After waiting for 45 minutes, I was given a Citroen C4X instead, but it didn't meet my needs. I reminded them of what we had agreed to before, but nothing changed.
It was annoying, and their last-minute changes made things a lot harder than they needed to be. The claims Nova and Carwiz made did not come true, which made me very upset. I don't think you should rent a car from these companies. They need to get better at service and conversation so they don't mess up people's plans.
On October 4, 2024, I rented a car from Carwiz at Sabiha Gökçen Airport. They charged my credit card for both the rental fee and the deposit, which was expected. However, despite returning the car without any issues, they still haven’t refunded my deposit. I have tried to call multiple times, but n...
I rented a car from Carwiz on October 31, 2024, and returned it on November 7, 2024, without any issues. At the time of renting, I was assured that the €350 (approximately ₺10,000) deposit would be refunded within 12 business days. However, over 30 days have passed, and the deposit still has not bee...
I rented a vehicle from Carwiz at Ankara Esenboğa Airport on October 30, 2024 (Reservation No: 24-ESB-1807) and returned it on November 9, 2024, at 3:50 PM without any issues. During the rental process, my credit card was charged ₺12,961.06 instead of the €350 deposit block that was supposed to be a...
I rented a car through Carjet from Carwiz between October 25 and November 4, 2024. Upon renting the car, they charged me a €350 deposit, stating it would be refunded two weeks after returning the vehicle. On November 4, 2024, I returned the car without any issues, and the staff confirmed everything ...