I Face Unauthorized Charge on CapCut After My Refund Request Was Approved

June 29, 2025 4:12 AM48

I purchased a CapCut subscription but was not satisfied with the service, so I submitted a refund request shortly after my purchase. My refund request was approved, and I expected the charge to be reversed promptly.

However, despite this approval, the subscription fee was still deducted from my card. This situation is completely unacceptable. How can a company approve a refund and still proceed with charging the customer’s card? I checked my bank statement, and the charge has already been processed.

This has caused me financial frustration and a loss of trust in CapCut's payment processes. I explicitly request the immediate return of the amount charged to my card and a clear explanation of why the refund approval was not honored.

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