I purchased a CapCut subscription but was not satisfied with the service, so I submitted a refund request shortly after my purchase. My refund request was approved, and I expected the charge to be reversed promptly.
However, despite this approval, the subscription fee was still deducted from my card. This situation is completely unacceptable. How can a company approve a refund and still proceed with charging the customer’s card? I checked my bank statement, and the charge has already been processed.
This has caused me financial frustration and a loss of trust in CapCut's payment processes. I explicitly request the immediate return of the amount charged to my card and a clear explanation of why the refund approval was not honored.
On February 14, a CapCut 1-year subscription was purchased from my phone without my permission and without requiring a password. I only realized this the next day when I received an email with the invoice. Since I had never authorized this purchase, I immediately canceled the subscription. I even re...
Hello, despite canceling my Capcut subscription through the Apple Store, I was still charged. My Apple Store account clearly shows that the subscription was canceled, yet the fee was still deducted from my account. This situation is both misleading and against Consumer Rights. I am requesting an imm...
I have a monthly subscription that I regularly renew. Last night at 21:58, I renewed my subscription, and the payment was successfully deducted from my account. However, at 22:37—just 39 minutes later—CapCut charged me again for the same subscription. This duplicate charge is completely unacceptabl...
While editing a video on CapCut, I was prompted to make a purchase to access certain features. I went ahead and paid, and the charge was immediately reflected in my mobile bill. However, despite completing the payment, the app still keeps asking me to subscribe again—as if I never paid in the first ...
I purchased the Pro version of CapCut, but my card was charged twice for the same subscription. When I checked the official site, I noticed they mentioned this issue could happen occasionally and provided an email for refund requests. I followed their instructions and sent an email immediately, expl...
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