Hello, despite canceling my Capcut subscription through the Apple Store, I was still charged. My Apple Store account clearly shows that the subscription was canceled, yet the fee was still deducted from my account. This situation is both misleading and against Consumer Rights. I am requesting an immediate refund for the unauthorized charge related to my canceled subscription.
Please address this matter urgently and ensure that the refund is processed promptly. Thank you.
On February 14, a CapCut 1-year subscription was purchased from my phone without my permission and without requiring a password. I only realized this the next day when I received an email with the invoice. Since I had never authorized this purchase, I immediately canceled the subscription. I even re...
I canceled my CapCut subscription, yet it keeps renewing automatically and charging my account! Despite disabling auto-renewal, I am still being charged without authorization. Even worse, my subscription doesn’t show up in the App Store, so I have no way to cancel it manually. How is this even poss...
I purchased a CapCut subscription but was not satisfied with the service, so I submitted a refund request shortly after my purchase. My refund request was approved, and I expected the charge to be reversed promptly. However, despite this approval, the subscription fee was still deducted from my car...
While editing a video on CapCut, I was prompted to make a purchase to access certain features. I went ahead and paid, and the charge was immediately reflected in my mobile bill. However, despite completing the payment, the app still keeps asking me to subscribe again—as if I never paid in the first ...
I purchased a CapCut Pro subscription through the App Store, but the app does not recognize my purchase. Even though my subscription appears as active...
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