I’ve been experiencing a serious issue with the AI usage limit on my Canva Pro subscription. While designing with Canva’s AI features, the system often makes incorrect edits or layout changes, forcing me to spend additional tokens repeatedly just to fix those errors. As a result, my monthly AI usage quota runs out very quickly, even though I’m paying for a Pro membership.
This problem has been ongoing for over a month, and it occurs on both the Android app and desktop version. I pay ₺100 monthly for my Pro plan using my debit card, and my registered account email is b********@gmail.com**. When I contacted Canva’s AI assistant, I was told that this limitation “applies to everyone” and that no solution could be provided — which is unacceptable for a paid service.
I request that Canva either remove the AI usage limit entirely for Pro users or restore the tokens that were wasted due to system errors. It’s unreasonable for paying users to lose their AI credits because of platform malfunctions or inaccurate edits caused by Canva’s own AI system.
I am absolutely furious with the Canva app! A Premium trial was somehow initiated on my account. This action was not done by me, but upon receiving a notification, I immediately canceled the subscription. However, ₺100 has still been charged to my registered card account! This is completely unaccep...
I purchased a Canva Pro annual subscription for ₺850, expecting a full year of premium features. But less than two months in, my Pro membership was suddenly canceled without warning. Despite multiple attempts to contact Canva’s support, I’ve received no response or solution. This is unacceptable for...
I started using the Canva free trial in May, but after checking my Garanti Bank card, I discovered that Canva has been charging me ₺100 every month for the past six months — a total of ₺600. I never subscribed to a paid plan, and I never authorized these recurring payments. There is no visible opti...
Even though I canceled my Canva subscription, the website is still attempting to charge ₺100 from my account. What’s more frustrating is that the price being charged is higher than the amount stated during my original subscription. This problem has been ongoing for about a week, and it started after...
Although I was using the free version of Canva, an invoice for a monthly Pro subscription was created for my account. The customer number listed on the invoice is 04689-28672131. Because there was no money on my card, no charge was made. Still, the billing appears on my account and I believe this is...
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