Restore My Candy Crush Progress After Changing to a New Phone

I am writing regarding the loss of my game progress in Candy Crush Saga after changing to a new phone.

I have been playing Candy Crush Saga for approximately 10 years and had successfully reached Level 10,955. I previously played the game on my Samsung Galaxy A4, where all of my progress was saved.

Today, I installed Candy Crush Saga on my new Samsung Galaxy A26. To my surprise, my progress was completely gone, and the game started me from Level 4 instead of restoring my existing account.

Losing the progress I earned over so many years is extremely upsetting. I have invested a significant amount of time and effort into this game, and I do not want to start over from the beginning.

I respectfully request that my original progress, including my Level 10,955 account, be restored to my new device.

If necessary, I ask that my previous game data be verified using my old device information or your account records so that my progress can be recovered and synchronized correctly.

Please investigate this issue and restore my game progress as soon as possible so that I can continue playing from where I left off.

Thank you for your attention. I look forward to your prompt response and a successful resolution.