Brand Overview: Cabify
Cabify is a ride-hailing and urban mobility platform that connects passengers with private drivers and taxis. The company was founded in 2011 by Juan de Antonio and is headquartered in Madrid, Spain. Cabify operates primarily across Spain and multiple countries in Latin America.
Contact Info
- Customer Support Email: [email protected]
- Phone Number: No direct customer service phone number is publicly available. Support inquiries are handled through the online help center within the mobile app or website.
Industry and Operations
Cabify operates in the transportation and digital mobility industry. Through its mobile application, the company provides transportation solutions for both individual consumers and corporate clients. Its primary services include:
- Ride-Hailing: On-demand private car and taxi booking services with upfront pricing.
- Corporate Mobility: Specialized transportation solutions, expense tracking, and account management tools for businesses.
- Package Delivery: Courier and logistics services for transporting items and packages within the city.
User Sentiment
Overall user sentiment regarding Cabify is mixed to negative on third-party review platforms, with many consumers expressing frustration over ride reliability, billing disputes, and unresponsive support.
- Unfair Cancellation Fees: A frequent complaint involves drivers failing to show up or canceling the trip, resulting in the passenger being automatically charged a waiting or cancellation fee.
- Driver No-Shows and Delays: Users frequently report drivers taking too long to arrive, ignoring designated pick-up points, or driving past them without stopping.
- Poor Customer Service: Many customers complain that the support team provides automated or unhelpful responses, making it highly difficult to get refunds for unfulfilled rides or unfair charges.
- Off-App Payment Requests: Some users have reported instances of drivers claiming the app is broken in order to ask for cash payments instead.
Share Your Experience
If you have experienced issues with Cabify, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.