It’s been over 10 days and I still can’t access my Bybit account. I’ve sent multiple emails, opened support tickets, and yet no one has responded with a real solution. I clearly explained that I live in a rural area with limited access to resources. After finally locating a phone with NFC capability, I attempted to complete the identity verification process. I submitted all required documents and proved I am the rightful account owner.
However, every time I try to scan my ID using NFC, the system fails and eventually blocks me after too many attempts. Now I’m locked out completely with a message saying I’ve exceeded the retry limit. I can't make trades, withdrawals, or do anything with my funds. This delay is causing me financial loss, and no one from Bybit seems to care.
Why is it so hard to reach a real person to resolve this? Is it necessary for me to file a formal complaint with the Consumer Rights Authority just to get support? I've done everything asked of me. I demand immediate assistance to restore access to my account and a proper explanation for this unacceptable delay.
I’ve been trying to complete the identity verification process on Bybit for the past 10 days, but the system continues to throw errors and won’t let me proceed. Because of this, I’m completely locked out of trading. I can’t buy, sell, or withdraw anything. Every attempt ends in failure, and I’ve los...
For about 10 days, I’ve been unable to complete the identity verification process on my Bybit account. Even though I follow all the steps correctly on my iPhone, the system keeps resetting back to the start during both the document upload and NFC ID scanning stages. Despite having the NFC feature en...
I transferred money into my Bybit account expecting everything to go smoothly, but immediately afterward I was asked to verify my identity. That would’ve been fine—except no matter what I do, the system doesn’t accept my verification, and the support team has been completely unhelpful. I’ve tried m...
I am facing a serious verification issue on Bybit. I first tried to complete KYC on a Samsung Galaxy A7 (2018) without NFC and the system rejected it; I then retried on a device with NFC, but the process still failed. This problem has persisted for about 3 days. I contacted Bybit support via email, ...
I have been unable to complete identity verification (NFC) on the Bybit TR app using my Redmi Note 9 Pro device. While the NFC feature works perfectly with other apps, it fails only in the Bybit TR app. Between August 13–15, I attempted the verification process multiple times, but it never worked. ...
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