For about 10 days, I’ve been unable to complete the identity verification process on my Bybit account. Even though I follow all the steps correctly on my iPhone, the system keeps resetting back to the start during both the document upload and NFC ID scanning stages. Despite having the NFC feature enabled, the app fails to read my ID.
I also had a video call with customer support, but no solution was provided. My account has an active balance, and I had previously completed identity verification successfully without any issues. However, after the latest system update, I can no longer log in or access my account.
I urgently request that this verification problem be resolved and that I regain access to my Bybit account as soon as possible.
It’s been over 10 days and I still can’t access my Bybit account. I’ve sent multiple emails, opened support tickets, and yet no one has responded with a real solution. I clearly explained that I live in a rural area with limited access to resources. After finally locating a phone with NFC capability...
I have been unable to complete identity verification (NFC) on the Bybit TR app using my Redmi Note 9 Pro device. While the NFC feature works perfectly with other apps, it fails only in the Bybit TR app. Between August 13–15, I attempted the verification process multiple times, but it never worked. ...
I am unable to complete the identity verification process on the Bybit TR app using my iOS device. At the stage where the process should move to a live video verification, I consistently receive the error message “No connection, please try again later.” I have tried approximately 20 times since yest...
For approximately 10 days, I have been unable to complete the identity verification (KYC) process on the Bybit TR mobile app. When I try to verify my identity, the system requires me to proceed to a live video verification step with a customer service representative, but the connection never works. ...
For about one month, I have been unable to update the phone number and email address linked to my Bybit account. The system keeps sending verification codes to my old phone number and old email address, but I no longer have any access to either of them. Even though I have a balance in my account, I...
Comments