Brand Overview: Broxel
Broxel is a financial technology company founded in 2011 by Gustavo Gutiérrez and operated by Servicios Broxel S.A.P.I. de C.V. Headquartered in Mexico with operations expanding into the United States, the company specializes in digital payment solutions, cross-border money transfers, and financial ecosystems for both individual consumers and corporate clients.
Contact Info
Customer Support Email: [email protected] (or [email protected])
Customer Support Phone Number:
- United States: 1-855-279-2720
- Mexico (Peso Accounts): +52 55 9370 0536
- Mexico (Dollar Accounts): +52 55 8890 9835
Industry and Operations
Broxel operates in the financial technology and digital payments industry. The platform focuses heavily on cross-border services catering to the Mexican and Hispanic communities in the United States and Mexico, providing dual-currency management and digital banking alternatives.
- Prepaid Cards: Broxel issues debit and prepaid cards linked to digital accounts that can be used internationally for online and in-store purchases.
- Cross-Border Transfers: Allows users to send remittances and transfer money directly between cards and accounts in Mexico (MXN) and the United States (USD).
- Mobile Banking App: A mobile interface for account funding, direct deposits, bill payments, and balance tracking.
- Corporate and B2B Solutions: Expense management platforms, payroll solutions, and employee benefit cards such as TENGO!.
User Sentiment
User feedback regarding Broxel is heavily mixed, with consumer reviews reflecting dissatisfaction concerning account access, app reliability, and customer service resolution times.
- Account Freezes and Verification Delays: Many users report sudden account locks, identity verification holdups, or prolonged delays when attempting to access or withdraw deposited money.
- Customer Service Accessibility: Users frequently cite long hold times on telephone lines, automated or unhelpful chat replies, and slow resolution of open support tickets.
- Mobile App Glitches: Common technical issues include failed logins, bugs when transferring funds or adding contacts, and recurring error messages during standard transactions.
- Delivery and Activation Problems: Customers frequently experience delayed arrivals of physical debit cards and obstacles when trying to activate them through the app.
- Unmet Promotional Offers: Multiple reviewers report complications with promotional referral bonuses or sign-up rewards not being credited as promised.
- Funding and Transaction Fees: Complaints often mention unexpected charges when reloading cards at partner retail locations or during international balance conversions.
Share Your Experience
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