Brainenty let me have a letdown. Without prior permission, they charged me $45; I did not get the desired good or service. When I contacted their support staff, they kindly sent meditation tracks as a gift, but it seemed like a means of avoidance for my request for a refund. Although I value the work, the fundamental problem was not addressed, and the many follow-up letters have been more aggravating than beneficial. Since then, I have called my bank to fix things; nonetheless, this incident has made me cautious to rely on the platform once more. To better serve their clients going forward, I hope they enhance their refund procedure and communication skills.
Exercise caution with any offerings from Brainety. I gave one of their products a shot, expecting it to be a quick, one-off experience, but I didn’t even end up using it at all. Suddenly, nearly a year later, I noticed a charge exceeding $50 on my account. I never intended to sign up for anything lo...
Brainety's customer service is shockingly bad. Though I merely registered for a €1 trial game they advertised, they charged me €89.99 without my permission. They first assured me a refund would be handled even though they contacted their support team right away after seeing the illegal transaction. ...
For some time, I have been using BetterHelp for treatment; but, my most recent experience truly let me down. Technical problems on their end caused me to miss a planned session; I contacted their support team in hopes they would fix things. Rather, I received a lot of copy-paste responses utterly la...
Expecting a professional experience, I set up a coaching session through Betterup for a coworker, but it turned out to be a terrible hassle. Neither of us got an apology nor a justification; the session never took place. Betterup still billed my credit card even though my clear directions were not t...
Beyond annoying, BetterHelp has charged me twice for weeks when I skipped therapy sessions. I was merely requesting a refund for one of those weeks; nothing else. I contacted both via email and phone, and all I received in response—what felt like automated answers stating I would get a credit? That ...
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