We bought a refrigerator from the Okmeydani Bosch dealership last week. A company called Horoz Logistics brought the refrigerator and they left the refrigerator in a rush and bad manner. After they left, we realized that they had damaged the refrigerator during transportation. Later, the authorized service came and said that they would report the problem. In the meantime, they told us not to use the refrigerator. We have been without a refrigerator for more than a week in the summer heat of August and we are in a difficult situation. We have been victimized with our money. They have been stalling us for more than a week. We go to the branch, we report it, we wait, they say call 444 6 333. We call this number, no information appears in the system, they say "let's take a note". The next day, we go to the branch again, and they say call the number again, we call the number, the operator says "nothing appears in the system, let's take note". We have been suffering like this for more than a week. From now on, I will stay away from Bosch no matter what and I will advise everyone to stay away. No one has the right to victimize, oppress, or make fun of people with their money. We will not tolerate being victimized with our money. If you do not eliminate our victimization, we will use all our legal rights.
I bought a Bosch refrigerator two years ago. Even though it's not our fault, the machine keeps breaking down and freezing all the food. During the first repair, they came and fixed it. They also sold us a power conditioner for the plug and told us there would be no more problems. All of the food end...
On January 30, 2024, I purchased a three-piece set including a washing machine, dishwasher, and refrigerator from the Hurriyet Troya Bosch store in Bursa Osmangazi. The refrigerator I bought cost ₺36,000 at the time. They insisted on a May 31 delivery deadline, claiming they couldn't store the produ...
I purchased the cooker oven built-in set from Turkey Bosch Ankamall Company in June (June 4) and made the payment. The sales representative stated that the product will be delivered to us if we call 2-3 days before the date we want to receive it during the payment. As we moved to our house towards t...
My Bosch refrigerator stopped cooling. I called the authorized service, submitted a request through the call center. Authorized specialists arrived. They reported, "There are issues with your motor; it needs to be replaced," and immediately replaced it, charging me 6,890 ₺ for the new motor. Another...
My Bosch refrigerator was installed about 10 days ago, and it's been a nightmare. We're dealing with water accumulation inside the fridge because it failed to cool within the first 10 days of use. We put it to the test. Technicians have been in and out for the past ten days, and the problem is still...
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