Bosch Refused Responsibility After Dealer Bankruptcy

About 30 days ago, we purchased products by paying with a credit card at the Bosch Ba* dealer located in central Karaman. Even though we have both the payment receipt and a signed contract, neither the products we purchased were delivered nor was the money we paid refunded to us. We were repeatedly told, “It will arrive today” or “It will arrive tomorrow,” and were continuously strung along.

One morning, we were told that the dealer had gone bankrupt, and the store was completely shut down. There were no products, no money, and no authorized person left to contact. We have since learned that this situation affects approximately 500 people, all of whom paid their money and were similarly victimized.

We believe that a person named b* operated this business in cooperation with the Bosch brand and that customers were deliberately kept waiting without proper responses, creating these grievances in a systematic way. Some people claimed that they had received the products on our behalf, but it later became clear that this was also part of the dealer owner b*’s scheme. Moreover, the fact that people close to the supposedly bankrupt dealer are living a luxurious lifestyle makes us believe that this is not a genuine bankruptcy but a planned operation to defraud customers.

Throughout this process, we contacted Bosch customer service multiple times to explain the situation. Although we were initially told over the phone that our losses would be covered by Bosch, we were later told to “deal with the dealer,” effectively shifting all responsibility back to the dealer. For days, we were told that “someone will get back to you,” yet no explanation was provided—neither written nor verbal—and no clear information was given.

We are facing a brand that allows a dealer to collect money from dozens or even hundreds of people across Turkey using its brand name and then disappear, while leaving its customers abandoned. As a consumer who paid in full and signed a contract, I demand that Bosch take the necessary legal and administrative actions against this dealer, publicly and transparently explain the nature of its business relationship with b* and his team, and ensure that all affected customers either receive their products in full or get a full refund of their payments.

During this process, we have suffered serious financial and emotional harm. I expect Bosch, as a corporate brand, to fulfill its responsibility, urgently resolve this mass consumer grievance, and provide me with a clear and transparent update regarding the process.