5
Dimaze is very satisfied with the result
Resolved

Bosch BCS711EXT Vacuum Head Detaches & Dust Spills – Poor Build Quality

profile
Dimaze
February 17, 2025 9:52 am
23
Dimaze's Thank You Message
“After my complaint was forwarded to the Bosch authorized service, I was contacted and a customer representative was sent to examine my product. After the representative examined the product, it was sent to the service. Three days later, I was informed by the service that the issue would be resolved, but I was told that the issue at the head part would not be resolved, that the same issue existed in all products, and that there was no solution. The product is still in service. I hope the other issues will be resolved when my product arrives. I thank the Bosch authorized service for their attention.”

I purchased the Bosch BCS711EXT cordless vacuum, expecting high quality, but I am extremely disappointed with its poor design and build issues.

The vacuum head detaches on its own while in use, making cleaning a frustrating experience.
The flap leading to the dust container stays open, causing dust to spill back out when the vacuum is placed upright. I have to manually close it every time.
The battery compartment is loose, and it shifts when handling the vacuum.
This is completely unacceptable for a product from a well-known brand like Bosch. I expect a durable and functional vacuum, not one that constantly falls apart. I demand a replacement or a proper solution immediately!

Dimaze
Dimaze
February 27, 2025 11:17 am

After my complaint was forwarded to the Bosch authorized service, I was contacted and a customer representative was sent to examine my product. After the representative examined the product, it was sent to the service. Three days later, I was informed by the service that the issue would be resolved, but I was told that the issue at the head part would not be resolved, that the same issue existed in all products, and that there was no solution. The product is still in service. I hope the other issues will be resolved when my product arrives. I thank the Bosch authorized service for their attention.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1
Abdurrahim is completely dissatisfied with the result

Bosch Cordless Vacuum Broke After Few Uses

profile
Abdurrahim
October 14, 2025 3:20 pm
29
Bosch Cordless Vacuum Broke After Few Uses
Bosch Cordless Vacuum Broke After Few Uses

Bosch BCS711XXL Vacuum Head Fails Repeatedly Despite Warranty Repairs

profile
İbrahim
December 18, 2024 12:13 pm
5
Bosch BCS711XXL Vacuum Head Fails Repeatedly Despite Warranty Repairs

I Bought the Bosch Unlimited 7 and the Dustbin Latch Broke Without Force

profile
Onur
April 12, 2025 10:13 pm
27

I Had Bosch Unlimited 7 for 1 Year and Now the Plastic Connector Cracked

profile
Kerim
March 21, 2025 11:41 am
18
I Had Bosch Unlimited 7 for 1 Year and Now the Plastic Connector Cracked
I Had Bosch Unlimited 7 for 1 Year and Now the Plastic Connector Cracked
Report a Similar Issue