Bosch BCS711XXL Vacuum Head Fails Repeatedly Despite Warranty Repairs

Bosch BCS711XXL Vacuum Head Fails Repeatedly Despite Warranty Repairs
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İbrahim
December 18, 2024 12:13 pm
5

I purchased the Bosch BCS711XXL cordless vacuum on June 7, 2023, and the rotating brush head has broken multiple times without any misuse. It has already been replaced under warranty three times, and now it has stopped working again.

While I appreciate that Bosch has replaced the part each time without issue, the recurring nature of this problem is frustrating and unacceptable. I’m tired of repeatedly sending the product in for repairs without a permanent solution. If this continues, am I expected to keep dealing with the same issue until the warranty expires?

I demand a long-term fix for this defective part or a replacement vacuum. Bosch must address this persistent problem immediately.

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"After my complaint was forwarded to the Bosch authorized service, I was contacted and a customer representative was sent to examine my product. After the representative examined the product, it was sent to the service. Three days later, I was informed by the service that the issue would be resolved, but I was told that the issue at the head part would not be resolved, that the same issue existed in all products, and that there was no solution. The product is still in service. I hope the other issues will be resolved when my product arrives. I thank the Bosch authorized service for their attention."
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