I booked Central Park Hotel in London through Booking for June 19-21, 2024, and prepaid as per the hotel's policy. Upon arrival at 00:30 on June 20th, I was informed that my room wasn't available. They directed us to stay at Townhouse Apollo Hotel across the street for one night. Due to the late hour, we reluctantly agreed, forced to stay in a subpar hotel that didn't justify the price we paid. The next day, we moved to Central Park Hotel, only to find construction noise from scaffolding erected on its exterior waking us at 7 AM. If I had seen these details on the site, I would never have booked this hotel. I prepaid $510.38 for 2 nights at the time of booking, expecting a slight discount for doing so. Booking didn't assist when I called to complain. They gave me excuses like "You checked in late, so the hotel can do as they please." I've been booking through Booking for years and never had such an issue. I can book directly with hotels. I chose Booking for trust, but after this, I won't use them again. Reservation number: 8098482447805387664, PIN code: 562672.
I am absolutely outraged and deeply disturbed by my recent experience with Booking.com and a property listed as "Orlando Hotel" in London. On May 30 and June 9, 2025, I made two separate reservations (one for a single night and another for nine nights) through Booking.com for this so-called "hotel."...
In Athens, Greece, I made a reservation through the Booking app for 09/04/2024 - 10/04/2024 with confirmation number 4717187451 and pin code 7428. I specifically chose a hotel advertised as 4-star. However, upon arrival, I was met with a room that fell significantly below my expectations. There were...
I made a 3-night prepaid reservation at Urban Rooms via Booking.com (Reservation ID: 4675044761). After checking in and staying one night, I woke up to an email stating that my reservation had been canceled without my knowledge or consent. When I checked the Booking.com app, it also showed that my r...
I booked a stay at Luxury Central London Flats, Best Location in Town (Address: 99 Morning Lane, E9 6ND, UK) through Booking.com with confirmation number: 4830.784.391, PIN: 4313. My check-in date was February 17, and check-out was February 19. When I arrived at the scheduled check-in time, the hos...
I made a hotel reservation on Booking.com for The Mandeville Hotel in London, covering the dates June 19–25, 2025. I completed the booking three weeks in advance and received my confirmation. However, just 48 hours before my stay, the price was suddenly changed, and shockingly, my confirmation email...
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