About 2.5 years ago, I had four Bocchi wall-hung toilets installed in my home in Kayseri (3 white and 1 black). For the past year, I have been experiencing continuous float valve malfunctions and water leakage problems in all of them. One of the toilets had such a serious leak that I contacted Bocchi service and had it replaced. However, over time the other three toilets also began leaking water more severely. I would like to emphasize that the float valve failures are not caused by user error, because there is a water filter installed at the main water inlet.
In addition, the toilet seat lids have started bending upward, and the lids no longer close properly. This issue can clearly be seen in the photo I attached. The toilet lids also need to be replaced.
I paid approximately $1,235 in total for these products, and I request that these issues be resolved urgently. I ask that the float valves and toilet lids be replaced free of charge under warranty. Otherwise, water waste will continue and my inconvenience will increase.
In my apartment located in Floranka Residence in Germir Neighborhood, Kayseri, I am experiencing a similar problem with two different Bocchi toilet models. I took possession of my apartment as the first occupant in August 2021, and all the bathroom fixtures were installed as Bocchi brand products. ...
In my home, there are three wall-hung Bocchi toilets that were installed by the contractor. I moved into this house in 2022, and in 2023, the toilet seats on two of them developed cracks, which I replaced at the time. Now, two of the toilet seats have cracked again, and the lid of one of them has al...
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About five years ago, I purchased a Bocchi Fenice wall-hung toilet seat lid from Ekol Yapı in Kartal, Istanbul and paid $9 for it after a 50% discount. After using it for a while, the seat portion of the lid cracked during completely normal use, similar to how it had originally broken before. Becaus...
I am a plumber working in İskenderun, Hatay. About 5–6 months ago, I purchased a Bocchi brand concealed screw wall-mounted toilet for one of my customers. Even though the product was still very new, when we had to remove the toilet due to a malfunction, we discovered that all of the screw connection...
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