I am a plumber working in İskenderun, Hatay. About 5–6 months ago, I purchased a Bocchi brand concealed screw wall-mounted toilet for one of my customers. Even though the product was still very new, when we had to remove the toilet due to a malfunction, we discovered that all of the screw connections had completely rusted, and we were unable to unscrew them at all.
Because the screws were severely rusted, we had no way to remove the toilet without damaging it, and we were ultimately forced to break the toilet in order to take it out. This situation caused both financial and practical damage for me and my customer.
Since the screws rusted in such a short period of time and the product ended up in this condition, I request that my costs be compensated or that a new replacement product be provided free of charge so it can be installed for my customer. I kindly ask that the inconvenience we experienced be resolved as soon as possible. If necessary, I can also provide photos of the broken toilet and the rusted screw areas.
About seven months ago, I purchased a Bocchi Fenice model toilet from a local supplier. Even though I have used the product carefully under normal conditions, the toilet seat lid suddenly cracked on March 2, 2026, without any extra force, impact, or pressure applied. I do not find it acceptable for ...
On November 26, 2016, I purchased Bocchi Jet Flush Wall-Hung Toilets and had them installed in my home in Datça, Muğla. Recently, a crack developed in the body of one of the toilets. Since the product has a 10-year warranty, I contacted the Bocchi authorized service center by phone on January 26, 20...
In my home, there are three wall-hung Bocchi toilets that were installed by the contractor. I moved into this house in 2022, and in 2023, the toilet seats on two of them developed cracks, which I replaced at the time. Now, two of the toilet seats have cracked again, and the lid of one of them has al...
In my apartment located in Floranka Residence in Germir Neighborhood, Kayseri, I am experiencing a similar problem with two different Bocchi toilet models. I took possession of my apartment as the first occupant in August 2021, and all the bathroom fixtures were installed as Bocchi brand products. ...
Several years ago, I purchased a Bocchi Yasemin model toilet seat and have been using it for about five years. For roughly the past year, one side of the hinge has been broken. I tried to manage with it for a while despite the damage, but it has now become unusable. The main issue is that I cannot ...
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