BNESIM eSIM stopped working—how can I restore my connection?

If your BNESIM eSIM suddenly stops working, first turn Airplane Mode on and off, then restart your phone.

Make sure the BNESIM eSIM is enabled and selected for mobile data, roaming is on, and your current country is covered by your plan.

If there is still no connection, check the BNESIM app for remaining data and verify the APN shown for your eSIM, especially if you recently entered another country.

If the problem continues, use BNESIM’s in-app troubleshooting or Live Support, or email [email protected] for assistance.

If the problem remains unresolved after contacting support, consider filing a complaint on Xolvie to raise awareness and pursue a resolution.