My 2021 BMW 520i, first registered on 03/01/2022, with only 10,800 kilometers, is under a 2-year warranty that extends until 29/12/2026. However, my vehicle recently experienced a battery issue, triggering the engine warning light. Consequently, I took it to Borusan Oto Balgat Ankara authorized service on 13.09.2023, requesting a warranty-covered repair. The vehicle stayed at the service for a day, and they claimed to have repaired it, stating there was no problem with the battery. They performed charging and programming, mentioning that new vehicle batteries can last 4-5 years without issues. However, two days later, my vehicle displayed low battery warnings, struggled to start, and the engine warning light reappeared. I returned the vehicle to the same service with the same service consultant on 21.09.2023, expecting a warranty repair. Surprisingly, they informed me that the battery needed replacement, citing disuse as the cause, and handed me a proforma invoice for 12,394.46 TL. I am puzzled as to why I was informed that the repair process was under warranty on both 13.09.2023 and 21.09.2023 for battery-related issues but then charged for the battery replacement. According to the Ministry of Customs and Trade's warranty certificate regulations, vehicle batteries have a minimum 2-year warranty, regardless of usage. This issue seems to occur in new vehicles purchased from BMW and Borusan services, where they charge for battery replacement. While other battery brands unconditionally support their products, it's disheartening that globally recognized brands like BMW and Borusan handle this situation in such a manner. I request a free battery replacement under warranty to resolve this matter.
The BMW 120 vehicle with 41 DS 7** license plates, which I bought from İzmit Öztorun Oto on November 30, 2024, gave an 'electrical feedback' warning after 1 month. Since there was no problem in the operation and movement of the vehicle, I thought that the battery was weakened and I used it for a whi...
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with license plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t...
On December 31, 2022, I purchased a brand new BMW X3. The car broke down on a long trip the day I bought it, with the warning "reduced power." After only 1,000 km, I had to have the car towed to the Kayseri service center on January 10th, 2023. The dealership reported that they had performed a softw...
My brand new 2022 BMW iX Xdrive40 experienced a steering box failure, which unfortunately left it completely inoperable. We brought our vehicle to the Borusan-authorized BMW service center in Denizli on October 9, 2023, to have a part replaced that was covered under warranty. During the service, it ...
In November 2023, I purchased a BMW i4 from Özgörkey in Turkey. Following this purchase, I encountered several issues, one of which was quite significant. Firstly, as the initial problem, it was stated before the purchase that the range would be approximately 590 km, but under normal conditions, it ...
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