I'm writing this complaint after losing ₺600 due to inconsistencies and unfair pricing logic in Binance's leveraged trading system. There are two prices shown on Binance Futures: the mark price (indicator) and the market price (actual trading price). And here’s where the real issue begins.
In my first trade (long), I opened a position at 2.65 and closed it at 2.72. The market price during that time was around 3.20. While I should have made a much bigger profit, I only received ₺73, based on mark prices. Even though it feels unfair, I accepted it because entry and exit were clear.
But in my second trade (short), I opened at 3.20 and got liquidated at 3.40, while my liquidation level based on leverage and margin was actually 4.40. According to Binance’s own charts, the mark price never even came close to my liquidation point, yet I still lost my position. This is clearly shown in my screenshots.
So why does Binance calculate profits based on one price (mark), but liquidates users based on another price (market) when it favors them? This double standard directly caused my ₺600 loss, and no Binance rep has been able to justify it.
I demand a clear explanation and immediate compensation for this unfair liquidation. Binance must stop manipulating pricing models to its advantage. Either stick to one pricing logic across all trades or make the system transparent and fair for everyone.
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